How to book supermarket delivery slots for vulnerable people: Sainsbury's, Tesco, Asda & more

All the details you need

Sophie Hamilton

Parts of the UK are entering into a second coronavirus lockdown, which means getting your hands on a food delivery slot is like gold dust.

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Just like the first COVID-19 lockdown, vulnerable people will continue to be supported by supermarkets, who have been doing their best to offer priority booking for online shopping services for several months. 

If you're a vulnerable person or know a neighbour or relative who is, and you're overwhelmed with information about how to safely do your grocery shopping, we've rounded up information from five major supermarkets to help. 

Find out how you can secure a delivery slot for a vulnerable person at Tesco, Sainsbury’s, Morrisons, Ocado and Asda.


Sainsbury's website says: "We’re continuing to offer priority access to home delivery slots for the most vulnerable customers, and based on information received from the Government, we’ve been able to contact over 600,000 customers and offer priority access."

With a second lockdown looming, it has announced delivery hours will be increased to 6.30am - 11.30pm, allowing it to increase home delivery and click and collect orders to 700,000 by the end of October.


Sainsbury's has a number to call if you haven't received a vulnerable person letter

How do I book a Sainsbury's home delivery slot for a vulnerable person?

You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. All vulnerable people should have been contacted during the initial lockdown, but those who still need to register should visit, and then contact your GP to request a letter. 

"For vulnerable customers who have been offered a slot and are unable to place their order online, we are offering a telephone ordering service and we now have five times the number of colleagues on hand to help with this," the website states.#

The number for the NHS Volunteer Responders programme is 0808 196 3646.

What if I can't get a delivery slot even though I've been identified as vulnerable?

New delivery slots are released each day, so customers are being advised to keep checking for available slots. 


Tesco's CEO Dave Lewis previously said: "We were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available."

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Since then, the website states the supermarket has more than doubled the number of home delivery and Click+Collect slots to 1.5 million each week to help vulnerable customers.


Tesco has contacted its vulnerable customers

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot, you need to go to and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.


A representative for Ocado previously told HELLO!: "We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. 

"We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with We will continue to do our part as the government updates its shield list."


You can reach Ocado on the 'Contact Us' section of their website

How do I book an Ocado delivery slot for a vulnerable person?

Ocado offers home delivery seven days a week between 5:30am and 11:30pm, and it now offers M&S food.

Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit to register onto the government’s list. Ocado also suggests getting in touch with them using their 'Contact Us' online form.


The Asda website revealed the supermarket emailed vulnerable customers to offer first access to delivery slots. An Asda spokesperson added: "We are also using our own volunteer card scheme to try and use the fantastic NHS volunteer system to get much-need supplies to those who need them." 

Customers can top the shopping card up with funds and give it to their family member, friend, or NHS volunteer to pay for their shopping - adhering to the contactless payment methods.

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The supermarket recently announced it plans to make changes to its Priority Customer delivery pass from 1st November, including slot pricing and a fee for orders under £40.


Asda priorities their most vulnerable customers

How do I book an Asda delivery slot for a vulnerable person?

A representative for Asda told HELLO!: "People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there."

In a bid to help feed the nation, Asda has already increased the number of delivery slots from 450,000 to 700,000 a week, with a target to reach 745,000 by Christmas.


Like other supermarkets, Morrisons' vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.


Morrisons is launching a telephone ordering service

How do I book a Morrisons delivery slot for a vulnerable person?

Morrisons has launched a telesales shopping service that will allow customers who can't visit the physical stores to order from a list of 47 essential grocery items over the phone for next-day delivery. 

Since the 'doorstop delivery' service was introduced in April, it is said to have delivered over 100,000 orders. To get staples such as milk, eggs, potatoes and pasta, call 0345 611 6111.

Customers can now sign up for weekly, fortnightly or monthly deliveries of pre-prepared food boxes, which include vegetarian and vegan and gluten-free options, without needing a delivery slot.

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