How to secure a Sainsbury's home delivery slot for a vulnerable person

All the steps you need to take, plus a phone number to call for help… 

Leanne Bayley

As the coronavirus pandemic continues to impact our daily lives, the wellbeing of vulnerable relatives is still a priority. Now that we're in lockdown 3.0, it's just as tricky as ever to secure a coveted delivery slot online for loved ones (or neighbours) in need. If you're trying to book a home delivery with Sainsbury's, we have all the details.

Sainsbury's has increased the number of home delivery and Click and Collect slots available and, as of January 2021, they are on track to offer 800,000 weekly slots. This means they are able to prioritise elderly and vulnerable customers for online delivery.

RELATED: Supermarket shopping list during lockdown


Sainsbury's is still prioritising vulnerable customers for online delivery

How do I get a Sainsbury's home delivery slot for a vulnerable person?

Follow instructions from the text message or letter you received to register as vulnerable on the HMRC website. If you weren't contacted, you can register at, and then contact your GP to request a letter.

The Sainsbury's website says: "For vulnerable customers who have been invited to register for online deliveries, you will still need to enter your postcode and find an available slot. You can check your postcode by logging in, selecting Book Delivery at the top of the page and choosing home delivery as your shopping method. If you are unable to find an available slot you will need to check back regularly as we continue to release new slots."

Our top tip would be to have the app downloaded on your phone and have your shopping list in your basket ready for when you get your delivery slot - this will ensure that the process is speedy and panic-free.

RELATED: How to book supermarket delivery slots for vulnerable people at Tesco, Asda & more

How often can I book an online shopping delivery?

The Sainsbury's website states: "We are currently limiting our delivery slots to 1 per customer within a 7 day period. This is a temporary measure to help enable more customers to book a slot. You can still amend your order up to a day before your delivery."

Can vulnerable customers order their food shopping over the phone?

The supermarket says: "For vulnerable customers who have been offered a slot and are unable to place their order online, we are offering a telephone ordering service and we now have five times the number of colleagues on hand to help with this." Call 0800 328 1700 for details.

Does Sainsbury's have a Volunteer Shopping Card?

Yes they do. The store has created a shopping E-Gift Card, which you can send to a friend or helper so they can shop in store for you. All you have to do is go to, enter your payment amount, pay via card and enter the recipient's details.

MORE: Online food delivery services available over lockdown

Will the Sainsbury's driver bring my groceries into my house?

Understandably, Sainsbury's is taking precautions with home deliveries to enable them to serve self-isolating customers.

The store says: "We have taken the decision to deliver your shopping to your front door in shopping bags rather than taking it inside. If you live in a flat, we will still bring your shopping to your own front door. Drivers will use alcohol-based hand sanitiser regularly throughout their deliveries."

Orders are being delivered without bags, but drivers can help our elderly and vulnerable customers transfer their shopping into bags if needed.

Sainsbury's shopping times you need to know about:

If you're not on the vulnerable list but are over 70, Sainsbury's is opening from 8am - 9am every Monday, Wednesday and Friday and reserving this slot for elderly customers. NHS and social care workers can shop from 07.30 to 08.00 Monday to Saturday before stores open.

In order to beat the queuing system during the colder winter months, Sainsbury's is also offering elderly and vulnerable customers (as well as NHS and care workers) priority access, allowing them to walk straight into store. 

MORE: The best supermarket delivery boxes 

Can new customers register for Sainsbury's online deliveries?

Sainsbury's had put this service on hold, but there's now some good news! Their website says: "We are now able to accept new customer registrations online for home delivery and Click and Collect slots. We are also now accepting new Delivery Pass registrations."

Further information states: "Those customers who are vulnerable and have been given priority access are able to view and book home delivery further ahead. We’re releasing new slots regularly so please check back if you can’t see any available." 

What else is Sainsbury's doing to help during the coronavirus crisis? 

Sainsbury's has donated £3 million to FareShare, who will use that money to distribute donated food to the people who need it most. The supermarket also partnered with Comic Relief and the BBC on The Big Night In, which has since raised money for people impacted by COVID-19.

RELATED: Experts reveal the quietest times to visit the supermarket during lockdown

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