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Where to access mental health support: A helpful guide for World Mental Health Day

Get support during your time of need

mental health helplines
Arianna Chatzidakis
Arianna ChatzidakisCreative Content Director
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Our mental health is just as important as our physical health – that’s why it’s so important that we look after it, especially during stressful and challenging times such as the COVID-19 crisis, and ahead of World Mental Health Day on 10th October. You are never alone when it comes to coping with your mental health, and there are lots of resources available through free schemes and helplines in the UK. If you yourself are seeking help, or you know a loved one who is struggling, the below organisations could lend a helping hand and a listening ear.


Suitable for: finding out where you can get help and treatment options

Mind’s helpful Infoline offers callers confidential help on mental health issues, by providing information and advice. You can ask them about where to get help near you, plus treatment options that are available and suitable for you.

Call: 0300 123 3393


Suitable for: 24 hour a day emergency calls if you’re feeling distress or despair

Available 24 hours a day, the Samaritans helpline is there to help you with whatever you’re going through, in a non-judgemental environment. Samaritans is a leading suicide reduction charity, and this helpline is free to call from the UK.

Call: 116 123

mental health helpline© Photo: Getty Images


Suitable for: anyone who needs crisis support or immediate assistance

Shout offers a confidential crisis text support system (free on all major mobile networks), which you can access 24/7 if you need immediate or emergency assistance. They can help take you from crisis to calm.

Text: “SHOUT” to 85258

MORE: 7 of the best free apps for your fitness and mental health during self-isolation

Campaign Against Living Miserably (CALM)

Suitable for: men who are struggling or in crisis

Working to prevent male suicide, CALM offers support services for any man who is struggling or in crisis and may need to talk or find further mental health support. The helpline is open 5pm-midnight daily and is free, anonymous, and confidential.

Call: 0800 58 58 58

Young Minds

Suitable for: parents or carers concerned about the mental health or emotional well-being of a child or young person

If you are a parent or carer, this service will give you advice about a child or young person under 25. They can help to answer questions surrounding a child’s behaviour, emotional wellbeing, or mental health condition.

Call: 0808 802 5544

mental health help© Photo: Getty Images

The World From My Window

Suitable for: those looking for an outlet for their emotions

The World From My Window initiative was set up by two friends during lockdown in a bid to encourage people to write and share their stories and feelings to process their emotions. Celebrities such as Little Mix’s Jade Thirlwall and Graham Norton have backed the initiative. Anyone, anywhere can upload their own story through the medium of writing.



Suitable for: children and young people in need of help

This counselling service is available for all children and young people, and you can contact ChildLine about any problem – big or small. If you’re feeling scared or just want to talk to someone then this service is available to help.

Call: 0800 11 11

MORE: 6 common causes of stress in children

Anxiety UK

Suitable for: those who suffer with anxiety

Feelings of anxiety may be heightened during lockdown, and if you have been diagnosed with an anxiety condition you can access extra support via Anxiety UK. Operated by a team of volunteers and staff (many of whom have personally experienced anxiety), this helpline can offer practical advice on support services that are available.

Call: 03444 775 774


Suitable for: women or children dealing with domestic abuse, as well as concerned friends, family and professionals

The team at Refuge will provide a listening ear if you need to chat about yours or a loved one's experiences with domestic abuse. The charity can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them.

Call: 0808 2000 247


Suitable for: anyone affected by bereavement

Cruse offers the Bereavement Care Freephone National Helpline which is manned by trained bereavement volunteers who will offer emotional support if you have been affected by bereavement – both in the COVID-19 period and beyond.

Call: 0808 808 1677

NHS apps library

Suitable for: everyone

The NHS has compiled a wide range of both free and paid-for apps that can you can download at home to help you cope with your mental health. From stress management courses to sleep improvement programmes, it's worthwhile checking out what apps might be suitable for you.



Suitable for: teenagers

Built specfically for teenagers, stem4 is a charity that promotes positive mental health and has launched pioneering mental health apps that you can download for free if you need extra support.


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