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The return policies you need to know about after your lockdown shopping

Find out which stores have changed their policies

returns polic
Megan Bull
TV Writer
Updated: 13 July 2020
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Guilty of going on an online spending spree during lockdown? Us too. And now that high street stores are reopening across the UK, it's highly likely that you'll find yourself confronted by a huge pile of parcels in need of returning. From Topshop to H&M, Zara to ASOS, we've got you covered. Making sure you don't miss out, we've rounded up a list of retailers that are adapting, or extending their returns policies in response to the coronavirus outbreak. Find out how long you've got to return any unwanted orders...

RELATED: Fashion and beauty brands that care during the COVID-19 pandemic 

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If you're looking to return goods bought on or after 1 February 2020, they can be returned for 28 days after stores reopen. The brand has also extended gift card expiry dates for an extra 12 months. 

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topshop© Photo: Getty Images


For in-store purchases, Topshop has extended its returns policy by 14 days once stores are reopened. In addition to this, the returns policy for online orders will be extended to within 45 days of receipt - phew! Just remember, online returns to stores are currently unavailable due to the extra social distancing measures in place, so make sure you go through a courier or the post office. 

h m© Photo: Getty Images


Online orders placed between March 1 and June 7 are eligible for an extended return policy of 100 days  - so you should have plenty of time to return any unwanted items. For in-store purchases, customers may return any unsuitable items within 28 days. 


READ: The best loungewear sets to wear while on lock down at home

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All orders placed between February 20 and 15 June can be returned up until 15 July. 





Missguided has decided to extend its returns policy from 14 days to 28 days from the delivery date. 

new look© Photo: Getty Images

New Look 

Online orders placed between 16 March and 1 June sit within New Look's return policy, which means that you'll have an extended 90-day return. Otherwise, online orders placed from 2 June 2020 onwards sit within the brand's normal returns policy, which will mean you'll have 28 days to return full-priced items and 14 for sale items. 

As for in-store returns, any purchases made from 15 March can be returned with your original receipt within 14 days of your local store re-opening.


How to avoid returns

To avoid having to deal with returns in the first place, why not follow a simple  process when purchasing your online items? By asking yourself three questions: Do I love it? Will I use it? Is it worth it? when considering buying something, you can avoid unnecessarily ordering an item you may later decide to return.

To make life easier, Klarna (a company who helps to make shopping simpler) has launched KlarnaSense, a new initiative to encourage consumers to shop smarter by purchasing the right things, at the right time. KlarnaSense uses retail psychology to promote more mindful shopping, challenging you to ask yourself the above three questions before you head to the checkout!

Looking for more information about your consumer rights? Visit

MORE: Supermarket shopping list during lockdown: Fresh foods, household essentials, store cupboard stock and buying for young children

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