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A love letter to Old Topshop from an ex-employee turned Fashion Editor


The brand beloved by Cara Delevingne, and Kate Moss is back on the runway for AW25 and their standalone website returns


Image© WireImage
Clare Pennington
Clare PenningtonHello Fashion Editor
August 15, 2025
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Fifteen years ago, before I was a fashion editor with an overdeveloped fondness for writing about handbags, pockets and other important things, I worked in Personal Shopping at the Topshop flagship Oxford Circus store.

I was most certainly on the lowest rung of the ladder, but still strutting around like I was Anna Wintour's direct report.

It was a heady, hormonal cornucopia of twenty-somethings - horny in that 'we just discovered body spritz and payday cocktails' kind of way.

The sexy Topman boys (sexy in the context of my 21-year-old self - my now 36-year-old crushes are wholly age-appropriate) would perch on the high table in the staff room like moody indie princes.

I’d glide past them a smug air of self-importance, and the faint aroma of Lola’s Cupcakes, which I was inhaling at a frankly medical-emergency rate.

Kate Moss as a 'live mannequin' standing in the window of Topshop Oxford Circus in a red full length dress and black and gold belt © FilmMagic
Kate Moss as a 'live mannequin' for the launch of her collection at Topshop Oxford Circus 2007

The Oxford Circus mothership was the beating heart of the iconic brand. Three sprawling floors, an in-store nail bar, the EAT café on the lower ground floor (if I close my eyes I can still taste their noodle salad), and the hum of the escalators like some kind of retail hymn.

Street style photographers and model scouts would linger by the staff entrance; a colleague once ended up in Grazia. In a pre-Instagram era, that was basically Anna Dello Russo at Paris Fashion Week giddy levels of fame.

Anna Wintour, Suki Waterhouse and Alexa Chung sit on the front row of the the Topshop Unique show during London Fashion Week SS16, all wearing neutral shades of beige, Anna in her signature sunglasses© David M. Benett
Anna Wintour, Suki Waterhouse and Alexa Chung attending the Topshop Unique show during London Fashion Week SS16

The staff perks were absurdly good, a 60 per cent uniform discount and - crucially - unfettered access to the stock room. I once found a Kate Moss for Topshop dress in the discount rail for £10. 

In one of her 'final' collections for the brand, we threw a party in the Personal Shopping suite and I handed her brother a miniature bottle of champagne. She walked past me, touched the small of my back, and I practically combusted on the spot. This was the very same Kate Moss who had been plastered all over my teenage bedroom walls.

Kendall Jenner and Cara Delevingne attend the Topshop Unique show in 2015, sitting on the front row. Kendall wears cropped blue trousers and a beige coat. Cara wears a high ponytail, white tshirt and leather mini skirt© David M. Benett
Kendall Jenner and Cara Delevingne attend the Topshop Unique show in 2015

The culture was intoxicating  - raucous Christmas parties (one year I trudged home from Camden in the snow in a vest, knee high socks and shorts), gossip exchanged over sausage, beans and chips from the subsidised café, and a steady education in brands like Sister Jane before they were all over ASOS. 

Me, grinning in a black leather jacket in a staff room© @clarepenners
Me, hard at work in the Topshop Oxford Circus staff room

It would, of course, be remiss not to talk about Sir Philip Green. I can’t speak to his business acumen but his presence was keenly felt whenever he would set foot in the store. 

There were protests, and on one occasion a sit in, which I thought was brilliant because we all got sent home early - straight to the pub joyfully named The Cock round the back.

Kate Moss at a Topshop  VIP shopping event in New York, 2009 wearing a striped multicoloured knee length dress with black tights and heels © Getty Images
Kate Moss at a Topshop VIP shopping event in New York, 2009

Still, none of it could dampen the magic. The store was a cultural hub, a launchpad for young designers, a space where mannequins were styled with the sort of verve usually reserved for the runway. At its peak, the idea of its fall from grace was unimaginable.

The brand had a coveted slot at London Fashion Week, runway shows that saw the likes of Anna Wintour, Kendall Jenner and Alexa Chung perched on the front row. Now seven years after their last show, Topshop returns to the catwalk on August 16 to showcase their AW25 collection. 

Back in the day, their fashion week shows were buzzy spectacles featuring everyone from Cara Delevingne to Jourdan Dunn and Erin O’Connor, showcasing pieces that would drop in-store almost immediately. 

Cara Delevingne leads the finale of the Topshop Unique show during London Fashion Week 2014 wearing a white knee length dress with embellishment. Her long hair is blonde and tousled.© WireImage
Cara Delevingne leads the finale of the Topshop Unique show during London Fashion Week 2014

I’m not sure if Old Topshop could exist now, in an age where trends arrive and die in the span of a TikTok, but for those of us who worked and religiously shopped there, it was more than retail - it was a glorious, chaotic, Diet Coke-fuelled fashion education. 

And no matter what happens this week, nothing will top the moment Kate Moss touched my back.